Pareto in practiceManagement of change

At first glance, the direct sales company from the electrical industry seems to be highly professional and well organized. But a second glance does not only reveal that the given procedures, standardizations and corporate rules do fill entire shelf units, but also that everyday life has become very complicated. After a massive conceptual streamlining of the core business processes in the sales department, the order processing and personnel recruitment/development, the company is facing a few tough months of implementation. The love of perfection continues to be very high and only with the help of extensive mentoring as well as a large number of management interventions, people “unlearn” habits of negative perfection. At some point, the critical mass of persons is reached who understand that 80 per cent of effort can actually lead to a 99 per cent result.